Subscription Policy
SUBSCRIPTION POLICY
1. Overview
This Subscription Policy (“Policy”) governs subscription purchases made through Kera (“Company”, “we”, “us”, or “our”). By subscribing to our products (“Subscriber”, “you”, or “your”), you confirm that you have read, understood, and agree to be bound by the terms outlined in this Policy.
2. Subscription Benefits
Subscribers receive the following benefits:
Discounted pricing compared to standard one-time purchase prices
Automatic recurring delivery based on a 30-day billing cycle
Ability to pause, skip orders, or modify subscription settings
Access to priority customer support
Price protection against future price increases for as long as the subscription remains active
3. Billing and Delivery
3.1 Billing Cycle
Subscriptions are automatically billed on a recurring 30-day cycle.
Subscribers will receive an email notification prior to each billing date. Payment is processed using the payment method stored in your account.
By subscribing, you authorize Kera to charge your saved payment method automatically on a recurring basis unless and until you cancel in accordance with this Policy.
3.2 Order Processing
Orders are processed and shipped within 1–3 business days after successful payment.
Delivery times vary depending on geographic location. Tracking information will be sent via email once the order has been shipped.
3.3 Payment and Shipping Updates
Subscribers may update their payment methods and shipping addresses at any time through their account portal.
4. Subscription Modifications
4.1 Available Modifications
After completing two (2) or more orders, subscribers may:
Pause the subscription indefinitely
Skip one or more upcoming orders
Adjust order quantity
Update shipping address
Cancel the subscription
4.2 Methods for Making Changes
Online Portal:
Subscribers can log into their account, navigate to “Manage Subscription,” and make changes directly. Changes made through the portal take effect immediately, subject to the deadlines stated below.
Customer Support:
Subscribers may also contact customer support to request changes.
4.3 Modification Deadlines
All subscription changes, including cancellations, must be submitted at least three (3) business days before the next scheduled shipment date.
Requests received less than three business days before the scheduled shipment will take effect after the upcoming order has been processed and shipped. This deadline is necessary due to order processing and logistics planning.
5. Cancellation Policy
5.1 Standard Cancellation (After 2 or More Orders)
Subscribers may cancel their subscription by submitting a cancellation request at least three (3) business days before the next scheduled shipment.
Upon cancellation:
No future orders will be processed
No additional subscription charges will apply
A confirmation email will be sent
5.2 Cancellation After the First Order
Subscription pricing includes a discount compared to the standard one-time purchase price. This discount is granted in exchange for the intent to maintain an ongoing subscription.
If a subscriber cancels after receiving the first order, the order will be recalculated at the standard one-time purchase price. The subscriber is responsible for paying the difference between the subscription price and the regular retail price.
This policy ensures fair pricing for all customers and prevents misuse of subscription discounts.
5.3 Cancellation Before First Shipment
If cancellation is requested before the first order has been shipped:
The subscription will be terminated
Any unprocessed orders may be canceled
No price adjustment will apply to unshipped orders
If the order has already been processed or shipped, the standard Return Policy will apply.
6. Pausing the Subscription
Subscribers may pause their subscription for any desired period.
During the pause:
No orders will be processed
No charges will be applied
The subscription may be resumed at any time through the account portal or by contacting customer support.
7. Communication
7.1 Required Communications
By subscribing, you agree to receive:
Order confirmations and shipping notifications
Billing reminders prior to charges
Important updates regarding your subscription or products
These transactional communications cannot be opted out of while the subscription remains active.
7.2 Promotional Communications
Subscribers may opt out of promotional communications at any time. However, subscription-related and account-management communications will continue as necessary.
8. Account Management
8.1 Account Access
Subscribers can access their account using the email address associated with their subscription.
8.2 Password Recovery
Password recovery is available via the “Forgot Password” function on the login page. Instructions will be sent to the registered email address.
8.3 Account Security
Subscribers are responsible for maintaining the confidentiality of their account credentials. Any suspected unauthorized access must be reported to customer support immediately.
9. Contact Information
For questions or assistance regarding this Policy or your subscription, please contact us at:
Email: support@yourdomain.com
10. Changes to This Policy
Kera reserves the right to modify this Subscription Policy at any time.
Material changes will be communicated to active subscribers via email. Continued use of the subscription services after policy changes constitutes acceptance of the revised terms.