Privacy policy
PRIVACY POLICY
Kera operates and manages this store and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a carefully curated shopping experience (the “Services”). Kera is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and share your information as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you. Personal information does not include data that has been anonymized or aggregated so that it can no longer reasonably identify you.
Depending on how you interact with the Services, where you reside, and what is legally permitted or required, we may collect or process the following categories of personal information, including derived data:
Contact Information
Name, residential address, billing address, shipping address, telephone number, and email address.
Financial Information
Credit card and debit card details, bank account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related data.
Account Information
Username, password, security questions, preferences, and settings.
Transaction Information
Items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications with Us
Information you provide when contacting us, such as customer service inquiries or feedback.
Device Information
Information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Information about how and when you access, browse, or use the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from:
Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information;
Automatically through the Services, including through your device and via cookies and similar tracking technologies;
From service providers, who process personal information on our behalf;
From partners or other third parties, where legally permitted.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on your interaction with us, we may use personal information for the following purposes:
1. Providing, Personalizing, and Improving the Services
To perform our contract with you, process payments, fulfill orders, arrange shipping, facilitate returns, manage accounts, enable reviews, and provide a personalized shopping experience.
2. Marketing and Advertising
To send marketing communications via email, SMS, or mail, and to display personalized advertisements based on your previous purchases or interactions.
3. Security and Fraud Prevention
To authenticate accounts, secure transactions, detect fraud or illegal activity, and protect our Services and customers.
4. Communication
To provide customer support and maintain our relationship with you.
5. Legal Obligations
To comply with applicable laws, respond to lawful requests, enforce our agreements, and protect our legal rights.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share personal information with third parties for legitimate business purposes, including:
With Shopify, vendors, and service providers (e.g., IT services, payment processors, data analytics providers, cloud storage providers, shipping partners);
With business and marketing partners for advertising purposes;
When you direct us or provide consent;
Within our corporate structure or with affiliates;
In connection with a business transaction (e.g., merger, acquisition, bankruptcy);
To comply with legal obligations or protect our rights.
Depending on your state of residence, you may have the right to opt out of the sharing of personal information for targeted advertising.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you provide may be shared with Shopify and processed in countries outside your state or country of residence.
Shopify may provide enhanced features that use data from interactions with our store and other merchants. In such cases, Shopify is responsible for that processing.
THIRD-PARTY WEBSITES AND LINKS
We are not responsible for the privacy practices of third-party websites linked through our Services. Please review their privacy policies separately.
CHILDREN’S DATA
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If a parent or guardian believes that a child has provided us with personal information, they may contact us to request deletion.
We do not knowingly “sell” or “share” personal information of individuals under 16 as defined under applicable law.
DATA SECURITY AND RETENTION
No security system is completely secure. Transmission of information may involve risks. Please do not send sensitive information through unsecured channels.
We retain personal information only as long as necessary for account management, providing Services, legal compliance, dispute resolution, or enforcement of agreements.
YOUR RIGHTS AND CHOICES
Depending on your U.S. state of residence (including under laws such as the California Consumer Privacy Act (CCPA/CPRA)), you may have the right to:
Access your personal information
Request deletion of your personal information
Correct inaccurate personal information
Request data portability
Opt out of the sale or sharing of personal information for targeted advertising
We honor Global Privacy Control (GPC) signals where legally required. We do not respond to other “Do Not Track” signals.
COMMUNICATION PREFERENCES
You may unsubscribe from marketing emails by clicking the unsubscribe link in our messages. However, we may still send transactional or service-related communications.
INTERNATIONAL TRANSFERS
Although Kera sells products in the United States, personal information may be processed outside your state or country. Where required, we implement appropriate safeguards for international data transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.
CONTACT
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@yourdomain.com