Shipping Policy

SHIPPING POLICY

At Kera, we are proud to ship to customers in the following countries:

United States

United Kingdom

Australia

New Zealand

Canada

Order Processing Time

Please allow up to 72 hours (3 business days) after completing your payment for us to process your order.

Orders are processed Monday through Friday (excluding public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Order Cancellation

You have 24 hours after completing your payment to request an order cancellation, provided the order has not yet been dispatched.

After 24 hours, or once the order has been dispatched, cancellation is no longer possible. In such cases, you will need to follow our standard Return Policy.

To request a cancellation, please contact us immediately at:
support@yourdomain.com

Shipping Times

Estimated delivery times (after processing):

United States: 7–18 business days

United Kingdom: 7–18 business days

Australia: 7–18 business days

New Zealand: 7–18 business days

Canada: 7–18 business days

Europe: 7–18 business days

Rest of World: 7–18 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other external factors beyond our control.

Shipping Delays Notice

Due to recent increased demand and viral exposure, we are currently experiencing high order volumes, which may result in stock shortages and shipping delays.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.